Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Flare-Volt.
Last updated: March 15, 2025
Information We Collect
When you engage with our financial planning services, we collect information that helps us provide personalized guidance. This includes basic contact details, financial goals, and communication preferences you share with us.
- Name, email address, and phone number when you contact us
- Financial objectives and planning timeline you discuss with our team
- Communication preferences for follow-up consultations
- Location information if you schedule in-person meetings
- Website usage patterns and page interactions
- Device type and browser information for optimal site performance
- IP address for security and regional service customization
- Session duration and navigation patterns
How We Use Your Information
Your information serves one main purpose: helping us provide better financial planning guidance. We don't sell data or use it for unrelated marketing.
- Responding to your inquiries about our financial planning services
- Scheduling consultations and following up on your financial goals
- Customizing our advice based on your specific financial situation
- Improving our website experience and service offerings
- Sending relevant financial planning resources you've requested
Data Sharing and Third Parties
We keep your information private. When we do share data, it's limited to essential service providers who help us serve you better.
- Email service providers for secure communication
- Calendar systems for appointment scheduling
- Analytics tools to improve website functionality
- Secure hosting services for data protection
These providers operate under strict confidentiality agreements and can only use your data to support our services. We don't share information with marketers, data brokers, or unrelated businesses.
Thailand Data Protection Compliance
As a Thailand-based financial planning service, we comply with the Personal Data Protection Act (PDPA) B.E. 2562. This means we follow specific guidelines for collecting, using, and protecting personal data of individuals in Thailand.
- Obtaining clear consent before collecting personal information
- Providing transparent information about data usage purposes
- Implementing appropriate security measures for data protection
- Respecting your rights to access, correct, or delete your data
- Notifying relevant authorities of any data breaches within required timeframes
Your Privacy Rights
You have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in our records. Contact us anytime to make changes.
Delete Your Data
Request complete deletion of your personal information from our systems, subject to legal retention requirements.
Limit Processing
Restrict how we use your information while maintaining essential service capabilities.
Data Portability
Receive your personal data in a structured, commonly used format for transfer to other services.
Withdraw Consent
Revoke permission for data processing activities that require your consent.
Data Security Measures
We protect your information using industry-standard security practices. Your financial planning discussions and personal details deserve robust protection.
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls limiting staff data access
- Regular security audits and vulnerability assessments
- Encrypted data storage for sensitive information
- Secure backup systems with encryption
- Multi-factor authentication for system access
- Regular staff training on data protection
While we implement strong security measures, no online system is completely immune to threats. We continuously monitor and update our security practices to address evolving risks.
Data Retention Periods
We keep your information only as long as necessary to provide our services or meet legal requirements. Different types of data have different retention periods.
Contact Information
Maintained while you're an active client or prospect. Deleted within 24 months of last contact unless you request removal sooner.
Financial Planning Data
Kept for up to 7 years after service completion to comply with financial record-keeping regulations.
Website Analytics
Anonymized usage data retained for 36 months to improve website performance and user experience.
Communication Records
Email and consultation records maintained for 5 years for service quality and regulatory compliance.
International Data Transfers
Our servers and primary data processing occur within Thailand. When we use international service providers, we ensure appropriate safeguards protect your information.
- Service providers must meet Thailand's data protection standards
- Contractual agreements requiring equivalent data protection measures
- Regular audits of international service provider security practices
- Limitation of transferred data to what's necessary for specific services
Cookies and Tracking
Our website uses cookies to improve your experience and help us understand how visitors use our site. You can control cookie preferences through your browser settings.
- Essential cookies for basic website functionality
- Analytics cookies to understand website usage patterns
- Preference cookies to remember your settings
- Performance cookies to optimize loading times
We don't use tracking cookies for advertising purposes or share cookie data with advertising networks.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients via email.
Minor updates, such as clarifications or contact information changes, are posted here with an updated revision date. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Children's Privacy
Our financial planning services target adults making personal financial decisions. We don't knowingly collect personal information from individuals under 18 years of age.
If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we've collected their child's information can contact us for immediate removal.
Privacy Questions or Concerns
For privacy-related questions or to exercise your data rights:
Email: [email protected]
Phone: +66 7322 8394
Address: Soi Mu Ban Samret Ville 6, Sala Klang
Bang Kruai District, Nonthaburi 11130, Thailand
Response Time: We respond to privacy inquiries within 72 hours